Privacy Policy
Effective August 1, 2020
This Privacy Policy sets out how TRIODREAM, LLC (“we,” “us,” or “our”) collects, uses, and shares your Personal Information when you visit or make a purchase from triodream.com (the “website” or “site”). By using our website, you consent to the terms of this Privacy Policy.
This Privacy Policy does not cover the information practices of third parties, including other companies that may advertise on this website. In addition, we do not operate or control links to any third party websites, services, or applications. Please note that once you click on such a link, you will have left our Website and should be aware that we do not have any control over third party websites. Use of third party websites, and information collected by their parties, are governed by their privacy policies. We encourage you to exercise caution and review their privacy policies before using their websites.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, DO NOT use our Website. By accessing or using this Website, you agree to this Privacy Policy. We may revise and update our Privacy Policy from time to time, and all updates will be posted on this page. Unless otherwise required by law, your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.
Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our Website here.
PERSONAL INFORMATION WE COLLECT
When you visit the triodream.com site, we collect certain information about your device, including information about your web browser, IP address, and time zone by using web beacons, tags, pixels, log files, and cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this information as “Device Information”.
We collect Device Information including, but not limited to, Internet activity information such as information about your web browser, IP address, and time zone. We collect this information through our use of cookies, which we explain in the section below entitled “Cookies.”
We also collect the information you provide to us, including when you create an account, make a purchase, or attempt to make a purchase through the site. We collect information from you, including your name, billing address, shipping address, credit card and other payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
If at any time you would like to unsubscribe from receiving future emails, please refer to the detailed unsubscribe instructions at the bottom of each email.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, providing you with targeted advertising, and assessing the success of our marketing and advertising campaigns).
HOW WE STORE YOUR INFORMATION
All Personal Information you provide to us is securely stored on our secure servers behind firewalls. If you are located in the European Economic Area, and provide your consent, your information may be transferred outside of the European Economic Area to the United States, and will be stored and processed securely there. There are possible risks involving such a data transfer arising from the absence of an adequate level of protection in the United States and the absence of appropriate safeguards such as a lack of a data supervisory authority. We take the security of your information seriously, and all Personal Information you provide to us will be securely stored on our secure servers behind firewalls.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We are committed to making sure your privacy is protected when we collect information from you. We implement a variety of security measures to maintain the safety of your Personal Information, and make sure that any third parties we may use to process your Personal Information also use appropriate security measures to protect your data.
When we collect sensitive information like your credit card information, that information is encrypted and securely transmitted. For example, we use a secure server for transmitting sensitive information. All supplied sensitive/credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. You can verify that this sensitive information is being transmitted securely by looking for “https” at the beginning of the address of the webpage.
The safety and security of your information also depends on you. We urge you to be careful about entering information on public computers or on public networks.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to or stored on our Website.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third party service providers that provide services such as processing information, fulfilling purchase orders, analyzing web traffic, run marketing and advertising campaigns, and operating and providing other services on our Website. For example, we use Shopify to power our online store – you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the site – you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, in the event of the sale of the company, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at Network Advertising Initiative.
You can opt out of targeted advertising by using the links below:
Facebook
Google
Bing
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
DO NOT TRACK SIGNALS
We do not track users over time and across third party websites. Accordingly, this Website does not respond to Do Not Track (DNT) signals.
COOKIES
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser. Cookies enable websites or service providers’ systems to recognize your browser and capture and remember certain information. For example, you may use our cookies to stay logged in when you exit a browser window. You may read more about cookies at allaboutcookies.org.
We use cookies and other technologies for different purposes. First, we use these technologies to operate and run our site (“Strictly Necessary Cookies”). Second, we use cookies to understand how users arrive to and use our site (“Analytics Cookies”). Third, we use cookies to make our site more user-friendly and give you greater options for using our website (“Functional Cookies”). Finally, we use cookies to facilitate our direct marketing (“Marketing Cookies”).
Some cookies (Strictly Necessary Cookies) are so essential to the functioning of our website that you cannot opt out of them. However, you can choose to accept, decline, or withdraw consent to other cookies. Be aware that disabling cookies may prevent you from using certain features or services on our Website.
Browser Opt-Out: Most browsers have a “help” button or section on the toolbar. If you click on this button or section, you will find information about turning on and off cookies and how to receive notifications when a new cookie is received.
Internet Explorer
Mozilla Firefox
Google Chrome
Apple Safari
Additionally, many advertising services allow you to opt out of targeted advertising. You may find more information in the resources available at the Network Advertising Initiative. If you are located in the European Economic Area, visit Your Choices Online.
Mobile devices: Note that these resources may not work to turn off cookies on mobile devices. Every mobile device is different.
YOUR RIGHTS AS A EUROPEAN RESIDENT
If you are a European resident, you have the right to access a copy or correct or delete the Personal Information we have collected from you, or object to or deny the processing of that information, using the contact details below. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe to the United States, and will be stored and processed securely there.
If you have any complaints, you may contact us using the details below in the Contact Us section of this Privacy Policy. You may also be able to refer a complaint to your local data protection regulator if you are not satisfied with the way we handled your complaint.
NEVADA ONLINE PRIVACY LAW
If you are a Nevada resident, you have the right to submit a request directing us not to make any sale of personally identifiable information we have collected or will collect about you. We do not sell your personal information. To request confirmation that we do not sell your personal information, please send an email to contact@triodream.com with “Nevada Privacy Information” in the subject line of your message.
DATA RETENTION
We will keep your Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is longer.
To determine the appropriate retention period for your Personal Information, we will consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we use your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
CHANGES
Unless otherwise required by law, it is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.
PROTECTING CHILDREN’S PRIVACY
We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information on the Service without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to TRIODREAM through the Service, please contact us, and we will endeavor to delete that information from our databases.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may ask us to refrain from sharing your personal information with certain TRIODREAM affiliates and other third parties for their marketing purposes. Please contact us by e-mail using the information on the Contact Us page.
SECURITY OF YOUR PERSONAL INFORMATION
We take reasonable steps to help protect personal information. No company can fully prevent security risks, however. Mistakes may happen. Bad actors may defeat even the best safeguards. Therefore, you should take special care in deciding what information you send to us. Please keep this in mind when disclosing any information to TRIODREAM via the Internet or Email.
CONTACT US
If you have questions, if you would like to request to change or update the information we have collected from you, please contact us by e-mail at contact@triodream.com or by mail using the details provided below:
TRIODREAM, LLC
[Re: Privacy]
36 Maplewood Ave.
Portsmouth, NH
03801-3712